Welcome to Tours “R” Us. This policy outlines the standards and expectations for all customers, the handling of personal data, safety guidelines, and business practices. By using our services or participating in any of our tours, you agree to the terms described below.
1. Privacy Policy
We value your privacy. All personal information collected during the booking process is used solely for the purpose of fulfilling your reservation, communication, and improving your experience.
- Data Collected: Full name, email address, phone number, hotel location, payment details
- Data Use: For tour coordination, support, and service updates only
- Data Sharing: We do not share or sell your personal data to third parties
- Security: All transactions are encrypted and processed through secure payment gateways
2. Booking Policy
- All bookings must be made online through our website or approved agents.
- A full payment is required at the time of booking to confirm your reservation.
- You will receive an email confirmation with details of your pickup location and time.
- Reservations can only be made up to 2 months in advance of your desired tour date.
3. Payment Policy
- Payments are accepted via major credit/debit cards, PayPal, and other available secure gateways.
- All prices listed are in USD and include applicable taxes unless otherwise stated.
- A valid payment confirms your seat and agreement to our terms.
4. Cancellation & Refund Policy
Please refer to our Refund & Cancellation Policy page for full details.
- Cancellations made 7+ days before the tour are fully refundable.
- Cancellations within 3–6 days before the tour are 50% refundable.
- No refunds for cancellations within 48 hours or no-shows.
5. Safety & Conduct Policy
- Guests must comply with all safety guidelines and instructions provided by the tour guide.
- We reserve the right to refuse service to any individual who displays inappropriate behavior, is under the influence, or poses a safety risk.
- Complimentary face masks and sanitizer are provided for guest protection.
- Guests are responsible for their personal belongings. We are not liable for lost or stolen items.
6. Modifications & Delays
- Tours “R” Us reserves the right to modify the itinerary, stops, or timing due to weather conditions, road closures, or other unforeseen circumstances.
- Any adjustments will be made to ensure guest safety and the best experience possible.
7. Accessibility Policy
- We strive to accommodate all travelers. Please notify us in advance if you have any accessibility requirements so we can make appropriate arrangements where possible.
8. Use of Images and Media
By participating in our tours, you consent to the use of any photos or videos taken during the trip for promotional purposes unless otherwise requested in writing.